Refund & Cancellation Policy

Libertina informs all patrons that that an event could occur wherein orders cannot be accepted or placed orders might have to be canceled. This refers to circumstances beyond the control of the Management, for this purpose we reserve the right to refuse or cancel any order for any reason. Libertina may also require additional verification or information before accepting an order. If your order is, for any reason, modified or canceled, Libertina will contact you. In the event that the order has to be cancelled after the stipulated amount has been debited from your account, the said amount will be reversed back to your account. If you, the user, cancels a placed order before the product has been shipped, we will reverse the payment transaction and refund the entire amount. However, once the order has been confirmed and dispatched, we will be unable to cancel the order. By agreeing to Libertina’s Terms and Conditions, the customer agrees abide by all decisions made regarding cancellations. These will be aligned with the Terms and Conditions as shared by Libertina prior to acceptance of registration.

Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on bras, shapewear, hosiery, or any lingerie sets. If these items are returned to Libertina, we would have to return it at your expense.

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